Part-time Complaints Resolution Handler

Anderson Knight is recruiting a Part-time Complaints Resolution Handler on behalf of a leading organisation in the financial services sector. This role is ideal for someone who has at least 1 year of end-to-end complaint handling experience in a regulated environment and is confident managing cases from initial contact through to final resolution. Location: Glasgow (Hybrid) Salary: £15.11 Hours: Tuesday + Wednesday (4pm-8pm) and Saturday (9am-6pm). These are the preferred shifts, however there is flexibility in the days for the evening shifts. Key Responsibilities • Manage a caseload of complaints from start to finish, ensuring fair, timely and accurate outcomes. • Communicate clearly and professionally with customers and internal stakeholders. • Log and document all cases in line with regulatory and internal standards. • Gather information from relevant departments to support resolution. • Keep customers updated throughout the process and deliver a positive and supportive experience. • Identify themes or trends that may support service or process improvements. What We’re Looking For • Minimum 1 year of end-to-end complaints experience (essential). • Experience working within a regulated environment (financial services or similar). • Strong written and verbal communication skills. • Ability to manage sensitive or complex cases with empathy and professionalism. • Proactive, organised and confident in working independently and as part of a team. Benefits • 33 days holiday (including public holidays) • Additional birthday leave • Discretionary bonus scheme • Up to 20% pension contribution • Private medical insurance & eyecare support • Hybrid working available following probation • Opportunities for career development To apply, please send your CV in confidence