Customer Training Support Advisor

We're recruiting an experienced and confident Customer Service Advisor to join a fantastic, purpose-built student accommodation site in Leicester. This is the perfect opportunity for someone who thrives in a fast-paced, people-focused environment and enjoys being actively involved on site. You'll be a visible, approachable presence across the building, delivering exceptional customer service while confidently managing the day-to-day challenges of a busy residential community. This role requires someone who can build positive relationships with residents, remain calm under pressure, and confidently deal with a wide range of situations, including resolving complaints and supporting the safety and wellbeing of residents. About the Role This varied front-of-house position combines customer service, administration, and active site engagement in a busy student residential environment. Key Responsibilities Deliver a professional, welcoming front-of-house reception service. Provide outstanding customer service to residents, visitors, contractors and partners. Build strong relationships with residents through regular engagement across the building. Handle enquiries, complaints and maintenance issues promptly and professionally. Confidently manage challenging situations, including anti-social behaviour and resident disputes, escalating where appropriate. Conduct welfare checks, room inspections and incident reporting. Assist with viewings and promote the accommodation and resident services. Manage parcel deliveries and reception administration. Identify hazards, respond appropriately to alarm activations, and support emergency procedures. Carry out health & safety, compliance and operational checks. Maintain high presentation standards across reception, communal lounges, lift lobbies and hallways. Work collaboratively with site management, maintenance and operational teams to ensure an exceptional resident experience. About You Previous experience in a customer-facing role within hospitality, residential, student accommodation, retail or front-of-house. A genuine passion for delivering exceptional customer service and creating positive resident experiences. Confident, resilient and able to deal professionally with challenging situations and difficult conversations. Calm under pressure with excellent problem-solving and conflict resolution skills. Strong communication skills, both written and verbal. Well-presented, approachable and professional. Proactive, organised and happy to take ownership of issues from start to finish. Good IT skills and strong attention to detail. A supportive team player with empathy, professionalism and a can-do attitude. What's on Offer Full-time: Monday-Friday, 9:00am-5:30pm. Seasonal flexibility: During the busy summer period, the role will include working Saturdays, with a day off in lieu during the week, before returning to the standard Monday-Friday schedule. Salary of £25,757 per annum . A supportive and collaborative team environment within a growing company. A varied, hands-on role where you'll make a real difference to the resident experience every day.