Head of Community Bank – Consumer Channels

Job Details

Job Title: Head of Community Bank – Consumer Channels. Locations: Manchester, Leeds, Bristol, Edinburgh, Birmingham or Chester. End Date: Thursday 25 June 2026. Salary Range: £106,565 – £125,370. Hours: Full Time. Working Pattern: Hybrid – at least two days per week or 40% of time at one of the office sites.

Flexible working options support a hybrid schedule and accommodations for disabilities. Employees may also engage in workplace adjustments aligned with policy.

What you’ll be doing

Lead one of the UK’s largest customer‑facing operations of approximately 700 branches across the country. Deliver the Group’s strategy, shape the physical network evolution alongside digital channels, and adapt to changing customer behaviour. Operate at national scale, set a clear vision, align colleagues and balance long‑term strategic ambition with consistent delivery. Build capability, strengthen accountability, raise performance standards across a large, geographically dispersed workforce. Own delivery of key business outcomes including commercial performance, colleague engagement and fair customer results, using insight, judgement and market awareness to continually improve performance and shape future direction. Partner closely with senior leaders and external stakeholders to influence enterprise priorities, drive change at scale, and operate with confidence in a complex, fast‑moving environment. Suitability: commercially astute leader who thrives in ambiguity and is motivated by shaping the future of Community Banking while making a lasting impact across customers, colleagues and communities.

Essential Skills

• Proven experience leading large‑scale, multi‑site customer‑facing operations (e.g. retail, banking, telco or similar).
• Demonstrable track record of leading complex transformation programmes in fast‑paced, evolving environments.
• Experience leading multi‑layered senior leadership teams, driving high performance, engagement and cultural change.
• Strong commercial and performance leadership, with accountability for financial, operational and customer outcomes.
• Ability to influence and align senior stakeholders across a complex, matrix organisation.

Desirable Skills

• Experience within financial services or a highly regulated environment.
• Exposure to integrating physical and digital customer channels.

Benefits

• A generous pension contribution of up to 15%.
• An annual performance‑related bonus.
• Share schemes including free shares.
• Benefits you can tailor to your lifestyle, such as discounted shopping.
• 30 days’ holiday, plus bank holidays.
• A range of wellbeing initiatives and generous parental leave policies.

Commitment to Diversity, Equity & Inclusion

We support diversity, equity and inclusion across our workforce, and we’re committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to remove or reduce barriers. We encourage applicants with varied backgrounds and transferable experience.