IT Support Specialist (Senior)

As an IT Support Specialist (Senior) in the financial services industry, you'll be the go-to person for resolving technical issues and ensuring smooth day-to-day IT operations. Based in Barbican, you'll play a key role in supporting the technology needs of the organisation.

Client Details

An organisation operating in the financial services industry, based in Barbican.

Description

• Provide first and second-line technical support to staff across the organisation.
• Diagnose and resolve hardware, software, and network issues effectively.
• Manage and maintain IT equipment, ensuring functionality and availability.
• Support the onboarding process by setting up IT systems for new employees.
• Monitor system performance and escalate issues as required.
• Document technical processes and maintain accurate records of support activities.
• Assist in implementing software updates and security patches.
• Collaborate with the wider technology team to improve IT services.

Profile

A successful IT Support Specialist should have:

• Proven experience in IT support or a related technical role.
• Strong problem-solving skills and a proactive approach to troubleshooting.
• Knowledge of hardware, software, and network systems.
• Familiarity with IT support tools and ticketing systems.
• Clear commu...