Lift & Escalator Operations Administrator

Health, Safety & Operational Assurance

* Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.

* Support in reviewing contractor RAMS and support with permit approvals.

* Maintain operational records relating to LOLER inspections, audits and contractor performance. Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.

* Asset Performance & Operations

* Register and monitor contractor call-outs, repairs and service restoration activities.

* Maintain asset and defect records through SharePoint and associated systems.

* Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.

* Monitor maintenance programmes, contractor attendance and service delivery performance.

* Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.

* Contractor & Service Delivery Support

* Co-ordinate contractor activities and monitor performance against contractual requirements.

* Track actions arising from audits, inspections and defect reports.

* Support delivery of major repairs, refurbishments and modernisation projects.

* Administration and reporting.

* Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.

* Prepare KPI reports, dashboards and operational performance information.

* Support meetings, record actions and track completion.

* Emergency response and technical support.

* Provide support during equipment failures, breakdowns and passenger entrapments.

* Attend site inspections with management and contractors when required.

* Support engineering teams to maximise equipment availability and minimise downtime.

* Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.

* Financial & Administrative Support

* Support in raising purchase orders, processing invoices and maintain accurate records.

* Support expenditure monitoring and departmental reporting

* Update departmental trackers including WIP, defects and emergency response records