CN Support Worker

Complex Needs Specialist (Support Worker)
Location: west midlands
Hours: 40 hours per week
About the Role
We are recruiting an experienced Complex Needs Specialist to join a supported housing service helping individuals experiencing homelessness and multiple disadvantage to rebuild their lives and achieve greater independence.
This is an opportunity to join a specialist support team working with residents who may face a combination of complex challenges, including mental health difficulties, substance misuse, previous offending and barriers to securing and maintaining accommodation.
The successful candidate will take a person-centred, strengths-based and trauma-informed approach, supporting residents to overcome challenges, develop independent living skills and achieve sustainable housing, health and wellbeing outcomes.
Key Responsibilities
Specialist Support and Resident Engagement
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Develop positive, professional relationships with residents using strengths-based and trauma-informed approaches.
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Complete and maintain individual support plans, risk assessments and outcome-focused interventions.
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Identify barriers to independence and work collaboratively with residents to establish realistic, achievable goals.
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Support individuals experiencing homelessness, mental health challenges, substance misuse and multiple disadvantage.
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Deliver individual and group support sessions focused on independent living, personal development and wellbeing.
Housing and Tenancy Management
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Support referrals, resident assessments and accommodation entry processes.
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Help residents understand tenancy agreements, housing responsibilities and relevant documentation.
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Monitor rent accounts, address arrears and support residents with budgeting and money management.
Essential Experience and Skills
The successful candidate will demonstrate:
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Significant experience supporting vulnerable individuals or families experiencing homelessness, complex needs or multiple disadvantage.
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Experience working within supported housing, supported accommodation or another accommodation-based service.
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Experience using trauma-informed and strengths-based approaches.
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Practical experience of tenancy management, rent management or supporting residents to sustain accommodation.
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An understanding of mental health, substance misuse, offending-related challenges and the barriers to independent living
Additional Requirements
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An DBS is required.
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A full UK driving licence
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Flexibility to work shifts in line with service requirements