Team Leader

Team Leader - Service & Repair We are looking for an experienced Team Leader to manage the day-to-day operations of a busy electronics service and repair centre. This role blends technical expertise with team leadership, ensuring high-quality diagnostics, repair, and refurbishment of electronic and electro-mechanical equipment. Key Responsibilities * Lead and develop a team of service technicians working on electronic and electro-mechanical systems * Oversee diagnostics, inspection, repair, and refurbishment workflows to meet quality and turnaround targets * Manage repair queues and prioritise workload to maximise efficiency * Act as the technical escalation point for complex electronic fault-finding and repair issues * Control refurbishment processes, including repair cost limits and final quality checks * Approve service quotations and support customer enquiries with technical input * Monitor stock levels of electronic components and coordinate with internal teams to ensure availability * Track performance, report on KPIs, and drive continuous improvement across the service function Skills & Experience * Proven experience supervising or leading a technical team * Experience of daily, weekly and monthly management of staff and contractors * Experience of dealing with employee meetings, 1-2-1's, review meetings, authorising holiday, personnel issues etc * Solid diagnostic and fault-finding skills on electronic equipment would be a plus, * Strong organisational skills with the ability to prioritise workload effectively * Confident communicator with a professional, customer-focused approach Desirable * Qualification in electronics, telecommunications, or a related discipline * Experience in a production, manufacturing, assembly, service centre or maintenance environment would be beneficial. Benefits: * Holiday – starting from 25 days up to 30 days plus bank holidays * Discretionary bonus - approx 10% of annual salary * Income Protection * Pension - up to 10% total contribution * Life Assurance * Travel Insurance (both business and leisure) * AXA Healthcare * Medicash Health plan