Operations & Logistics Administrator

Our client, a specialist manufacturer, are seeking for a highly organized Operations & Logistics Administrator to join their team based in Braintree, Essex. This is a temp to perm role. On Offer: * Salary up to £30K, dependent on skills and experience. * The opportunity to join an independently owned business that is currently entering a significant phase of expansion following the recent acquisition of a complementary business. * Offering a unique opportunity to be at the heart of the company’s growth. For a proactive candidate, there is plenty of opportunity for professional development as the company evolves and scales. * On Site Parking * Temp to Perm role. Main Purpose of the Role: Reporting to the Account Manager, the Operations & Logistics Administrator will be central to daily operations, involving a mix of customer service, physical dispatch, and essential financial data entry. You will be responsible for ensuring orders move smoothly from the production sheet to the customer's door, while keeping Sage records up to date. Duties and Responsibilities: Order Management & Customer Service * Order Tracking: Monitor the Work-In-Progress (WIP) sheet to provide customers with accurate, real-time updates on their lens production via telephone and email. * Customer Communication: Send formal order confirmations and respond promptly to general inquiries. * Query Escalation: Act as a filter for technical questions, ensuring complex product queries are directed to the Account Manager. Packing & Dispatch * Precision Packing: Carefully pack lenses for shipment, ensuring products are matched correctly to prescriptions and order specifications. * Logistics Coordination: Arrange and oversee the daily shipping schedule, preparing all necessary labels and courier documentation. * Returns Handling: Log and process any incoming returns, updating internal records to reflect returned stock or replacements. Finance & System Administration (Sage) * Sales Invoicing: Create and issue customer invoices through Sage upon order completion. * Purchase Ledger Entry: Accurately input supplier purchase invoices into Sage to ensure all operational costs are recorded. * Credit Control: Perform monthly credit control tasks, including sending out customer statements and resolving queries regarding Purchase Order (PO) numbers. * Supplier Liaison: Respond to operational emails from suppliers regarding deliveries and orders. To be Considered: * Education: At least 5 GCSEs (grade C/4 or above) or equivalent, including English and Maths. * Experience: Proven experience in a similar administrative or dispatch role, ideally within a manufacturing or distribution environment. * Proactive Attitude: A self-starter who takes initiative, anticipates needs, and is keen to improve office processes. * Attention to Detail: Absolute precision is required when matching lenses to orders and inputting financial data. * Software Proficiency: Competency in Sage for invoicing and data entry is highly desirable, alongside general IT literacy. * Communication Skills: A professional and helpful telephone manner is essential for managing customer relationships. * Efficiency: The ability to work to strict daily courier deadlines while maintaining accurate administrative records. For full details, contact Willis Global – a leading Recruitment Consultancy for the Supply Chain & Logistics industry