1st Line Support Engineer

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Reed Talent Solutions are working in partnership with Fujitsu on the search for a 1st Line Support Engineer at their Birmingham site.

1st Line WAN Network Engineer - Birmingham (On-site) £15/hr Temp Contract

Start Date: ASAP - 6 month rolling contract

Working Pattern: 4 days on (7am-7pm), 4 days off, 4 nights on (7pm-7am), 4 nights off

Monday - Friday: 9am - 5pm during training

The Opportunity: Are you ready to take the next step in your networking career? Whether you're an experienced 1st Line Network Engineer or looking for a fresh challenge, this is your chance to join a dynamic 24/7 operations team supporting a global customer WAN estate.

This role is ideal for someone with a solid foundation in networking who's eager to grow into more advanced technical roles. We'll support your development every step of the way.

What You'll Be Doing

• Act as the first point of contact for WAN-related incidents and alerts
• Perform triage, basic configuration, and 1st line troubleshooting
• Monitor and maintain global network infrastructure
• Escalate complex issues while maintaining ownership and accountability
• Collaborate with 2nd and 3rd line teams to build your skills
• Engage with internal and external third parties
• Keep documentation accurate and up to date

What You'll Bring

• Previous experience in a 1st line support
• Knowledge of: Routing & Switching (ideally CCNA-level)
• Strong communication and problem-solving skills
• A proactive, "right first time" mindset

Where to Apply

Apply now with your most up-to-date CV. A member of the Reed team will be in touch to guide you through the next steps, which includes a telephone interview with Reed, interview with Fujitsu, and pre-employment vetting via Reed ahead of your start date.