Customer Service Team Leader

Service Delivery Team Leader

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.

St Ives, Cambridgeshire (office-based, 5 days a week)
Full-time (Mon–Fri, 37.5 hrs)
Salary £32,000
Join our fast-paced Contact Centre as a hands-on Team Leader. You'll lead, coach and inspire a team of advisors, driving performance while creating a supportive, high-performing culture.
What you'll do:
Lead, coach and develop a high-performing team
Deliver KPIs across service, quality, sales and productivity
Use data and insight to improve performance and customer outcomes
Champion quality and continuous improvement
Own training and development to build team capability
What you'll bring:
Proven Team Leader experience (essential) , ideally in a Contact Centre
Strong track record of delivering against KPIs
Excellent coaching, communication and decision-making skills
A proactive, resilient and solutions-focused mindset
Why join us?
£32,000+ salary (depending on experience)
No xwzovoh weekends + 33 days holiday
Private medical, pension, life assurance & wellbeing support
Gym subsidy, cycle scheme & more
You'll play a key role in shaping team culture and customer experience, with the autonomy to lead and the support to succeed.
Apply now by sending your CV to or call
INDHUN