IT Trainer Executive - Law Firm - Durham

Job Description

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IT Trainer Executive Durham (with travel across UK offices) Full-time | 35 hours per week | Flexible working About the Role We are an award-winning, Legal 500 law firm with offices across the North, acting nationally across a range of legal services including Court of Protection, Mental Health Law, Family Law, Conveyancing, Dispute Resolution, Employment Law, Education Law, and Private Client services. We are seeking an engaging and proactive IT Trainer to join our Workplace & IT team. This role is key to ensuring colleagues across multiple offices are confident, efficient, and secure in their use of technology. You will deliver high-quality onboarding, systems training, device support, and cybersecurity awareness, while also contributing to IT projects and continuous digital improvement across the firm. Location

• Based in Durham
• Regular travel to other UK offices required

Key ResponsibilitiesIT Onboarding & Induction

• Deliver engaging IT induction sessions for all new starters
• Provide role-specific training for legal teams, support staff, and managers
• Ensure colleagues are confident using core systems and devices

Systems Training

• Deliver training on key applications (practice management, document management, time recording, billing, and Microsoft 365)
• Create user guides, video walkthroughs, and e-learning content
• Support system upgrades and new technology rollouts

Device & Hardware Training

• Train users on:
  • Mobile devices and apps
  • Secure printing and scanning (MFDs/photocopiers)
  • Telephony and video tools (e.g. Teams Rooms, headsets)

Cybersecurity Awareness

• Deliver firmwide cybersecurity training
• Educate users on phishing, data protection, and safe digital behaviour
• Reinforce best practices through ongoing sessions

Project Support

• Contribute to IT projects through training, documentation, and rollout planning
• Support user acceptance testing and stakeholder communication
• Align training delivery with project goals

Training Needs & Continuous Improvement

• Identify training needs through engagement with IT Helpdesk trends
• Schedule refresher sessions for systems and cybersecurity topics
• Maintain a training calendar and track attendance/feedback
• Continuously improve training content and delivery

What We’re Looking ForExperience & Knowledge

• 3–5 years’ experience delivering IT training in a professional environment
• Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint)
• Experience creating training materials (guides, videos, e-learning)
• Familiarity with system rollouts and upgrades
• Ideally experience within legal or professional services environments
• Understanding of cybersecurity awareness and best practices

Skills & Attributes

• Excellent communication and presentation skills
• Ability to translate technical concepts into simple, practical guidance
• Strong organisational and planning skills
• Ability to manage workload across multiple locations
• Proactive and solutions-focused mindset
• Confident working with stakeholders at all levels
• Approachable, patient, and enthusiastic about helping others
• Willingness to travel between offices

Our Values We are looking for someone who embodies:

• Cooperation – supporting xwzovoh colleagues and clients
• Courage – thinking big and being ambitious
• Excellence – delivering high standards
• Integrity – being open and transparent
• Kindness – valuing people and community

What’s in It for You?

• Competitive salary + annual bonus scheme
• 4% employer pension contribution
• 25 days holiday + 3 days at Christmas
• 5 extra days leave every 5 years
• Life assurance (3x salary)
• Employee Assistance Programme (24/7 support)
• Free annual flu jab
• Discounts via wellbeing & retail apps
• £50 birthday gift + flexible day
• £50 Christmas gift + office closure
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Office refreshments
• Access to shared experiences (e.g. museum passes)
• Opportunity to join internal working groups (wellbeing, diversity, sustainability, community)
• Regular employee surveys and guest speakers

Ready to Apply? If you’re passionate about empowering others through technology and want to play a key role in improving digital capability across a growing organisation, we’d love to hear from you.