Field Service Engineer

Field Service Engineer – Life Sciences Automation Location: UK & Europe (Field-Based)

All potential candidates should read through the following details of this job with care before making an application.
Travel: Frequent travel required (60–80%)
Salary: Competitive + Benefits + Company Vehicle
The Opportunity A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms.
You'll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities Install, commission, and calibrate automated laboratory and robotic systems at customer sites
Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
Respond to customer issues, providing effective triage and technical resolution
Work closely with software/automation specialists to deliver full system support
Perform system upgrades, relocations, and preventative maintenance activities
Deliver user training on equipment operation and basic software functionality
Maintain accurate service documentation, reports, and case records
Build strong customer relationships through proactive communication and support
Manage spare parts inventory and ensure readiness for field service activities
Contribute to continuous improvement through knowledge sharing and documentation
Senior-Level Responsibilities Mentor and support junior engineers in the field
Lead complex troubleshooting and escalations
Deliver technical training sessions and contribute to training development
Engage in customer review meetings and long-term account support
Support cross-functional projects and continuous improvement initiatives
Skills & Experience Required Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
Proven experience in a field service or customer-facing engineering role
Background in laboratory automation, robotics, or scientific instrumentation highly desirable
Strong fault-finding skills across mechanical, electrical, and system-level issues
Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
Excellent communication skills—able to engage both technical and non-technical xwzovoh stakeholders
Highly organised, self-motivated, and capable of working independently in the field
Strong customer service mindset with a professional approach
Additional Desirable Experience Exposure to HVAC, cooling systems, or environmental controls
Familiarity with automation software, firmware, or programming concepts
Experience supporting complex integrated systems
What's On Offer Opportunity to work with cutting-edge automation technology in the life sciences sector
Extensive training and ongoing professional development
Collaborative and innovative working environment
Competitive salary, benefits package, and travel support
Apply Now If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.