General Needs (Housing) Manager

General Needs Housing Manager For - Profit Registered Provider

Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
Thriving Investments is a socially conscious fund manager focused on the living sector. We invest across a range of housing tenures that deliver market returns to investors alongside meaningful social impact. We currently manage over 5,300 homesrepresenting£1.1bn of assets under management, with ambitious plans to grow to £5bn+ through the launch of new funds and the expansion of existing portfolios.
Thriving Investments is supported by a Board of experiencednon - executivedirectors and by corporate functions including IT, Finance, HR and Facilities through our parent organisation, Places for People.
Location & working pattern
This role can be basedfromour London or Bath office, working three days per week on site, with the remaining time working from home. Regular site visits (approximately twiceper month) will berequiredacross Gloucestershire and Worcestershire.
More about the role
This is not a traditional housing management role.
We are looking for an experienced, commercially minded General Needs Housing Manager to play a pivotal role in the growth of ourFor - ProfitRegistered Provider,ReSIHomes,supporting the expansion of ourportfolio intosocial and affordable rentas it scales from delivery intolong - termoperation.
You will lead the end-to-endoperational housing management of Thriving Investments' growing general needs portfolio within ReSIHomes from mobilisation of new homes and onboarding ofthird - partymanaging agents, through to regulatory compliance, customerexperienceand performance oversight at scale. With first homes onboarding from August 2026 and significant growth planned thereafter, you will ensure services are compliant,customer - focusedand effectively mobilised from day one.
Operating at the intersection of regulation,operationsand commercial delivery , you will work closely with senior colleagues, local authorities and managing agents to ensure services meet the Regulator of Social Housing's expectations whileremainingsustainable and scalable within aninvestment - backedenvironment. This includes ownership of tenancy management arrangements, nominations, data quality, customerstandardsand performance reporting as the portfolio grows.You willprovide operational input into investment decision making to help shape the growing portfolio.
This is a hands - on, visible role with real accountability , suited to someone confident operating across the full housing management lifecycle and comfortable managing outcomes through partners rather thanin - houseteams.It is an opportunity to help shape how general needs housing is delivered within a modern, commercially disciplined Registered Provider.
More about you
Please note: If we receive a high volume of applications, we reserve the right to use the desirable criteria as part of our shortlisting process.
Essential criteria
Senior - levelexperience leading general needs housing management within a regulated social or affordable rent environment, with accountability forportfolio - levelservice delivery.
Strong working knowledge of regulatory frameworks and consumer standards, with experience supporting governance, regulatoryassuranceand audit activity rather than frontline case management.
Proven experience mobilising and scaling housing portfolios or new developments, including readiness, handover, dataqualityand customer onboarding.
Demonstrable experience managing and holdingthird - partymanaging agents to account across performance, compliance,reportingand risk.
Desirable criteria
Experience working within aFor - ProfitRegistered Provider orinvestment - backedhousing model.
Experience overseeing complaints performance and service standards, including working to the Housing Ombudsman's Complaint Handling Code.
The benefits
We are an ambitious and growing business, offering challenge, development andlong - termcareer opportunity. This role could provide the foundation for a wider career aswe grow the affordable housing investment platform.
Our benefits package includes:
Competitive salary
28 days' annual leave plus bank holidays
Car allowance
Private pension
Bonus scheme
Training and development
Additionalperksincluding retail and leisure discounts
Inclusivity at Thriving Investments
We believe diversity drives innovation and stronger outcomes. We welcome applications from individuals of all backgrounds and are proud to be an equal opportunity employer.
What's next?
If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
As part of ourcommitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on .
W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. xwzovoh Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities