Customer Liaison Officer

Job Description

All potential candidates should read through the following details of this job with care before making an application.

Customer Liaison Officer Mobile/Field-Based | Temporary Contract | £21.38 per hour

Contract Dates: 4th May - 4th July 2025

Are you a people person with a passion for delivering outstanding customer service? Do you thrive working independently, making a real difference in people's lives? If so, we'd love to hear from you.

About the Role

We have an exciting 2-month temporary opportunity for a Customer Liaison Officer to be the friendly, visible face of Guinness in the local area - building relationships with our renting customers, homeowners, and shared-owners. No two days will be the same. From managing lettings and tackling anti-social behaviour to conducting estate inspections and representing Guinness in court, you'll be at the heart of everything we do for our communities.

What You'll Be Doing

• Delivering a face-to-face customer service that truly reflects the Guinness way
• Coordinating with internal teams to resolve issues and exceed customer expectations
• Managing income, reducing debt, and keeping on top of your budget
• Handling anti-social behaviour, safeguarding concerns, fly-tipping and graffiti
• Completing health & safety and compliance checks, including fire risk assessments
• Building relationships with local stakeholders such as residents' associations, local authorities and the police
• Maintaining accurate customer records and using data to drive continuous improvement

What We're Looking For

• A natural communicator with excellent interpersonal skills
• Self-motivated and comfortable managing your own workload with minimal supervision
• Confident using mobile technology and IT systems out in the field
• Strong problem-solving ability and resilience when faced with challenging situations
• Experience working through legislative or organisational change
• A full, valid UK driving licence

Bonus Points For

• Experience in housing or property management
• Knowledge of social housing legislation
• Budget management experience
• A qualification in Housing or Tenancy Management

The Practicalities

This is a fully mobile role based within your defined customer area. You'll need to be flexible for regular evening and weekend working, and occasional travel to regional and national meetings. xwzovoh

This is a great opportunity to gain valuable experience within a leading housing association. If you're available from 4th May and ready to hit the ground running, we'd love to hear from you.