Digital Services Manager

Job Description

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Positive Employment is currently recruiting for an IT Support Officer for our client a government organisation in Brentwood, Essex.

Our client requires an interim resource for management and delivery of digital services across the organisation and another partner organisation.

As Digital Service Manager, you will lead the digital service teams (Product Development & Application Support and Geospatial) ensuring reliable digital services.

This role is a temporary contract initially for 3 months with the possibility to extend. Hybrid available, preference is 5 days on site.

Duties and Responsibilities but not limited to:

• Own the live operation of digital services.
• Act as escalation points, oversee incident, problem and service requests.
• Work with Services to reduce failure demand.
• Use resident and Officer feedback to improve digital experiences.
• Ensure service meet information governance, data protection and Security requirements.
• Use project management skills to deliver improvement projects.
• Provide supplier and financial management.

Personal Requirements:

• Skills in managing teams, managing digital products and services, building relationships across the businesses and creating continuous improvement of live services. xwzovoh
• Skills around the Microsoft stack, and development experience.

Working Hours: 22.20hrs / 9:00am - 17:00pm / Monday - Friday

Pay: £34.92 per hour

Please note this role is within the scope of IR35.