Process and Systems Improvement Partner

Job Description

Make sure to apply with all the requested information, as laid out in the job overview below.

Process & Systems Improvement Partner

Birmingham (Hybrid – minimum 2 days in the office)

Full-time, 37.5 hours per week (Monday–Friday)

To £40,000 per annum + benefits + bonus scheme

We’re looking for a Process & Systems Improvement Partner to join a dynamic IT Projects team, supporting the delivery of business-critical change across operational areas. This is a fantastic opportunity for someone who enjoys working closely with stakeholders to improve processes, enhance systems, and drive real operational impact.

The Role

You’ll act as a key link between IT and the business, partnering with an assigned operational department to understand customer journeys, data flows, and end-to-end processes. You’ll play a hands-on role in delivering system and process improvements, while also identifying opportunities for continuous improvement.

This is a highly collaborative role, ideal for someone with strong business analysis and change delivery experience, who enjoys being embedded within the business and making a tangible difference.

Key Responsibilities

•Partner with operational teams to own and shape change roadmaps, ensuring alignment with business priorities

•Map and maintain customer journeys, process flows, and data journeys across the business

•Identify inefficiencies and drive continuous improvement initiatives

•Support the delivery of system and process changes, including testing, defect management, and hypercare

•Create and maintain process documentation, Local Work Instructions (LWIs), and training materials

•Deliver training and support adoption of new processes and systems

•Manage and maintain a change backlog, working with stakeholders to prioritise and deliver improvements

•Facilitate workshops and local change forums to gather requirements and identify opportunities

•Work closely with Business Analysts and technical teams to define As-Is and To-Be processes

•Act as a subject matter expert for systems, processes, and data within your assigned area

•Analyse and implement smaller-scale improvements and non-system process changes end-to-end

What We’re Looking For

•Experience in business analysis, process improvement, or operational change roles

•Strong understanding of end-to-end processes, customer journeys, and data flows

•Ability to engage and influence stakeholders across all levels of the business

•Experience supporting change delivery, including testing, training, and implementation

•Analytical mindset with the ability to identify inefficiencies and recommend solutions

•Familiarity with Agile or Waterfall environments

•Strong communication and documentation skills

Why Apply? xwzovoh

•Opportunity to work in a cross-functional, high-impact role

•Exposure to both business and IT change initiatives

•Hands-on involvement in process improvement and transformation

•Collaborative environment with strong stakeholder engagement

If you’re passionate about improving processes, working closely with the business, and delivering meaningful change, this role offers a great opportunity to make a real impact.