Assistant Night Manager

Overview We are looking for an Assistant Night Manager to join our Front Office team Description Expect the unexpected...

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Curious, engaging, witty and effortlessly intuitive: we are a new generation of lifestyle hotel delivering the unexpected in the heart of Mayfair. A stylish, imaginative home for the modern traveller, we redefine what it means to be a London hotel.
A place where city meets country, where past meets present, and where you'll find luxury and character in equal measure. Located on Half Moon Street alongside Piccadilly, The Mayfair Townhouse hosts 172 rooms & suites, The Dandy Bar, private gym and versatile event spaces.
What's in it for you as Assistant Night Manager
Up to £38,000 package including tronc
Meals included on duty
Employee recognition awards
Cashback healthcare cover
Career development on your Mayfair journey with recognised training providers
25% discount on all food and beverage
Wellbeing calendar of events
Cycle to work / safe bike store
Season ticket loan support
Refer a friend incentive
Team social events, seasonal gifts and much more
About you as Assistant Night Manager
Previous night operations experience within a hotel environment, ideally within a five star property
Familiarity with Opera or Opera Cloud systems would be an advantage
A flexible and dependable approach to responsibilities across the night shift
Confident and accountable when stepping in to support or deputise for the Night Manager
Naturally personable with a strong ability to convert late night enquiries quickly while building genuine rapport
Comfortable adapting to different operational roles overnight, including Reception, Porter duties and acting as Duty Manager when required
Key responsibilities of the Assistant Night Manager
To deputise for the Night Manager, Night Reception or Night Porter while on shift
Be passionate and take pride in ensure the well-being, satisfaction and comfort of all guests and to establish a highly personalised style of service and attention to guests
Continuously provide strong lines of communication with the late and early duty managers with any ongoing problems or issues
Be confident that all of the Nights team have a full understanding of all computerised systems used across the property
Completing Night Audit as required in absence of Night Manager
Support early check outs and organise settling bills ensuring payment is taken correctly
Assist with room service / cooking light meals from night menu in absence of Night Porter
Be confident in the geography of the hotel and accessing all areas
Be confident with fire training and fire drill practices
Oversee the reception safe when reception staff are not present, receiving of daily banking and floats from other departments
Be intuitive and ensure task list is completed each evening by yourself and the team
We are looking for passionate people people to join our Dandy team! xwzovoh If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.