Service Coordinator

Service Coordinator - Pudsey - Paying 30 - 40k depending on experience + Career Progression + Benefits My client a well established Manufacturer based in Leeds are looking for a Service Coordinator to add to their team. This is a key role supporting service operations, ensuring customers receive a seamless and professional experience from initial enquiry through to resolution. Responsibilities as the Service Coordinator: * Act as the first point of contact for customer enquiries via phone and email and video * Coordinate service requests, engineer schedules, and job updates * Maintain accurate records of all interactions within the CRM system * Prepare quotes for repairs, breakdowns and equipment upgrades * Liaise with internal teams including engineering, logistics, and procurement * Monitor job progress and ensure timely resolution of issues * Build strong relationships with customers to support repeat business * Support continuous improvement of service processes and workflows * Refer to and interpret engineering drawings * Prepare RAMS for site visits * Assist field service engineers with technical queries and troubleshooting Experience as a Service Coordinator: * Background in Mechanical Engineering (Electrical is desirable but advantagous) * Strong technical administration skills with attention to detail * Ability to read and interpret engineering drawings * Experience using CRM systems, Microsoft Office, Excel (Hubspot or Microsoft Dynamics) * Ability to prioritise workload in a fast-paced environment Desirable experience as the Service Coordinator: * Knowledge of spare parts management and service planning * Familiaritry with SOPS * Expereince with steam systems, pressure vessels, and captial equipment is highly desirable * Experience with LEAN methodolgies or continus improvement inititaves * Multilingual would be an advantage Benefits you will receive as the Service Coordinator: * Half day finish on a Friday at 12:00pm * Holiday: 5 weeks annual leave plus bank holidays. * Bonus: Company-wide profit-sharing scheme * Pension scheme with up to 6% employer contribution * Life Insurance: 2 x annual salary * On-site parking * Private dental and medical insurance