Traffic Operations Manager

Traffic Operations Manager | N.Ireland | Logistics | £60k Overview Responsible for overseeing day-to-day transport operations, ensuring efficient planning, high service standards, and effective team performance across a busy logistics desk. Acts as the key escalation point for operational issues and drives continuous improvement across processes and people. Key Responsibilities Manage daily desk operations, ensuring adequate staffing and smooth workflow Lead, train, and develop planners and coordinators, including performance reviews and onboarding Act as first point of escalation for driver and customer issues, resolving promptly or escalating where required Monitor service delivery, ensuring all contracts meet performance and quality standards Oversee compliance with transport procedures, documentation, and legal requirements Coordinate with fleet teams to ensure timely servicing, maintenance, and vehicle availability Track driver performance, attendance, and holidays Produce operational reports and highlight risks or improvement opportunities Drive a "fix it now" approach to problem solving and continuous improvement Support wider operations and contribute to business improvement initiatives Requirements Experience in a transport planning or traffic management role within logistics Strong knowledge of UK & Ireland geography and transport regulations Confident communicator across all levels High level of IT literacy (digital-first operation) Organised, detail-oriented, and able to work to tight deadlines Strong problem-solving skills and proactive mindset Flexible approach to working hours and operational demands CPC is desirable Package £50,000 - £60,000 (depending on experience) Pension (5% matched) Additional service-based annual leave Life assurance Gym membership Employee assistance programme Ongoing training and development Monday-Friday with 1 in 6 weekend rotation BH36035