Customer Service Advisor

Customer Service Advisor – Inbound Calls Location: Northampton Contract: 12 months Pay: £13.87 per hour Hours: 8am – 8pm, Monday to Sunday (shift-based) Pertemps are currently supporting the recruitment of Customer Service Advisors for a long-term contract opportunity based in Northampton. This role offers full training, structured support, and the chance to build valuable experience within a fast-paced customer environment. You’ll be working on a rota basis, covering 5 days out of 7, with your shifts provided 6 weeks in advance. Shift patterns include: Early: 8am – 4pm Mid: 9am – 5pm / 10am – 6pm Late: 11am – 7pm / 12pm – 8pm When working late shifts, you’ll typically have the weekend off. Please note there may be occasions where shifts run across six consecutive days into the following week. What you’ll be doing In this role, you’ll be the first point of contact for customers, handling a variety of inbound enquiries. Full training will be provided, so you’ll feel confident before taking calls independently. Your day-to-day responsibilities will include: Managing a high volume of incoming calls Assisting customers with account queries and online services Providing clear and accurate information on products and services Delivering a positive and professional customer experience Building rapport and tailoring your approach to individual needs This is a busy role where you’ll regularly engage with customers throughout the day, so confidence and resilience are key. What we’re looking for We’re keen to speak with candidates who have previous customer service experience and enjoy working in a people-focused role. To be successful, you should: Communicate clearly and confidently over the phone Be comfortable navigating systems and using a computer Have a reliable internet connection for any homeworking requirements Work well in a fast-paced, target-driven environment Pay close attention to detail Take pride in delivering a high standard of service No prior financial services experience is required, as comprehensive training will be provided. Why apply? Full training provided from day one Supportive team environment Opportunity to gain valuable customer service experience Structured shift patterns with advance notice Application process If you’re interested, please apply today. All successful applicants will be subject to pre-employment checks, including a credit check, Basic DBS, and verification of Right to Work, ID, and proof of address