Administrator / Memorials Advisor

Administrator / Memorials Advisor | St Marylebone, London | Up to £29,245 (DOE) Meaningful work—with flexibility built in. Looking for a role where your organisation skills genuinely help people - and where your working hours aren’t completely rigid? At London Cremation Company, we’re proud to support families with care, compassion and professionalism. We’re now hiring an Administrator / Memorials Advisor at our St Marylebone site - offering a rare combination of structured, purposeful work and flexibility for the right person. The Administrator / Memorials Advisor role You’ll play a key role in ensuring every service runs smoothly - supporting families, managing administration, and helping create meaningful memorials. This is a front-facing, highly trusted position, where attention to detail and empathy go hand in hand. What you’ll be doing Act as a first point of contact for families, visitors and professional partners Prepare and manage cremation documentation with precision and care Maintain statutory registers and ensure full compliance Co-ordinate the daily cremation diary and appointments Support families with memorial enquiries and arrangements Organise and conduct memorial meetings Liaise with Funeral Directors, officiants and suppliers Handle queries and resolve concerns calmly and professionally Process payments and maintain accurate financial records Monitor memorial renewals and communicate with families You may also support chapel services and interments - ensuring each service is delivered with dignity and respect. What makes this opportunity stand out Flexibility on working hours (while maintaining a 5-day week) A role with real purpose - supporting families at important moments A professional, supportive team environment Variety in your day - no two situations are the same What you’ll bring Strong administration and organisational skills Excellent communication and interpersonal ability A calm, compassionate approach when dealing with sensitive situations Confidence working in a busy, structured environment High attention to detail and accuracy Good IT skills (Word, Excel, Outlook) A proactive, team-focused mindset Previous experience in a bereavement or memorial setting is helpful, but not essential. What you’ll get in return 26 days holiday + public holidays Occupational sick pay Life assurance & income protection insurance Salary sacrifice pension scheme Employee Assistance Programme (confidential support when you need it) Digital health & wellbeing tools Retail discounts & financial wellbeing support Ongoing learning and development opportunities Uniform & PPE provided Free and discounted cremation benefits for family About us The London Cremation Company has been serving communities since 1900 and continues to set standards in compassionate, personalised cremation services across London and the South East. Apply now If you’re looking for a role that combines purpose, professionalism and flexibility, we’d love to hear from you