Customer Service Coordinator

Are you an organised and customer-focused professional looking for your next step as a Customer Service Coordinator This is a fantastic opportunity to join a well-established and growing business within the construction sector. As a Customer Service Coordinator, you’ll play a key role in ensuring customer enquiries and orders are handled efficiently, while supporting transport operations. This position offers a supportive team environment, ongoing training, and excellent long-term development prospects. If you enjoy working in a fast-paced setting and take pride in delivering exceptional service, this Customer Service Coordinator role could be the perfect fit. Key Responsibilities Handle customer enquiries via phone and email professionally Process customer orders accurately using internal systems Maintain up-to-date customer records and account details Resolve customer issues and escalate where necessary Support planning and scheduling to meet customer requirements Assist with general customer account administration Liaise with internal teams to ensure smooth operations Skills & Knowledge Required Previous experience in a Customer Service Coordinator or similar role (minimum 1 year) Strong customer service and communication skills Good IT skills, ideally with order processing or finance systems Excellent organisation and attention to detail Ability to multitask and prioritise workload Team-oriented with a proactive approach Industry experience (construction or waste) desirable What’s on Offer Workplace pension scheme Life assurance (4x salary) 25 days holiday plus bank holidays Training and development opportunities Supportive team environment with regular company social events