Customer Service Advisor

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5.

Duties:

* Delivery of service excellence through a communicative customer focused approach applied to the customer order process

* Process customer orders in a professional, timely and efficient manner

* Prepare customer quotations

* Communicate effectively with customers, undertaking necessary follow up calls during the order process

* Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines

* Maximise opportunities to switch sell, upsell and cross sell company products

* Manage debit/credit note process to meet customer and company requirements

* Manage customer complaints and returns effectively and efficiently

Requirements:

* 3 years customer service experience including customer call handling and processing customer orders

* Excellent customer service delivery

* Demonstrable compliance with internal process

* Computer literacy including MS Office and regular use of MS Teams

* Customer resolution experience

The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00.

If interested, please call Tyheisha or Ollie on (phone number removed) or apply now