Customer Service Advisor

Proactive Personnel are currently looking for a number of Customer Service Advisors to start work in Preston, PR5. Duties: * Delivery of service excellence through a communicative customer focused approach applied to the customer order process * Process customer orders in a professional, timely and efficient manner * Prepare customer qoutations * Communicate effectively with customers, undertaking necessary follow up calls during the order process * Provide accurate advice to customers and internal stakeholders in regard to product specification, pricing and delivery timelines * Maximise opportunities to switch sell, upsell and cross sell company products * Manage debit/credit note process to meet customer and company requirements * Manage customer complaints and returns effectivly and efficiently Requirements: * 3 years customer service experience including customer call handling and processing customer orders * Excellent customer service delivery * Demonstrable compliance with internal process * Computer literacy including MS Office and regular use of MS Teams * Customer resolution experience The hours of work are Monday to Thursday 08:00- 17:00 and Friday 08:00- 16:00. Pay is £14.35 an hour. Please be aware the role will be a minimum 3 months - 6 months and potentially becoming permanent. If interested, please call Tyheisha or Ollie on (phone number removed)