Concierge Officer

ABOUT US The Guinness Partnership is one of the leading providers of affordable housing in England.

Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.

We build and manage homes and provide housing services for nearly 160,000 residents nationwide.

Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work.

Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer.

We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

JOB DESCRIPTION Do you share our passion for improving lives and creating possibilities? Our colleagues are hardworking and enthusiastic, united by a commitment to provide a high-quality person-centred service to enable our residents to live positive, independent lives.

About the role We have an opportunity for a Concierge Officerto join our team at the Foyer in Sheffield on a 6-month fixed term contract, working on a Thursday and Friday 7 hours per day .

The Sheffield Foyer provides accommodation, training and support to help a diverse client group of young people who have been affected by homelessness.,.

As a Concierge Officer, you will play a vital role in maintaining the safety, security, and smooth operation of the building, while providing a welcoming and professional front-of-house service to residents, visitors, and external partners.

What we are looking for We are a customer-focussed organisation, so we know that how we do things is just as important as what we do.

You will not only be an experienced Concierge Officer, but you will also have excellent customer service skills and a willingness to support vulnerable young people in a professional and compassionate manner.

You will be able to demonstrate: A sensitive and supportive approach to vulnerable people always maintaining their dignity and self-respect.

Previous concierge experience/experience of working in a similar role.

Knowledge of CCTV operation.

Computer literate with good knowledge of the Microsoft Office Suite.

Good written and oral communication.

Able to meet deadlines and complete projects .

Experience of working with people aged 16-25 years .

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

TGPCVL Benefits • Holidays We offer 25 27 days holiday a year, plus bank holidays.

We will also give you the opportunity to buy up to an additional 5 days.

You will also receive additional holiday in line with your length of service (1 extra day per 5 years service, capped at 4 days).

• Competitive Pension Scheme We will help you save for your retirement through our workplace pension scheme.

Guinness match your contribution up to 9%.

To help you get the most out of your pension contributions, we operate a salary sacrifice arrangement that means you will pay less National Insurance contributions.

• Benefits Portal We have a lifestyle benefits scheme, pulling together a range of special offers and great deals. xwzovoh

You can make some great savings on everyday shopping from fashion and electronics to travel, leisure and days out and weekly supermarket shopping.

• Performance Pay Annual Performance Score bonus subject to eligibility • Life Assurance For peace of mind Guinness provides three times salary life cover in the event of your death • Health Plan Options There are a couple of health care schemes available depending on the post grade • VDU/DSE Free eye test vouchers every 2 years with £55 contribution to glasses if requires for VDU work • Access to the Finance wellbeing portal • Professional subscription annual payment • Travel season ticket loan • Car lease scheme