Onboarding Team Leader

Outbound Onboarding Team Leader We’re hiring a results-driven Team Leader to manage an outbound onboarding team focused on converting new leads into active customers. This role is ideal for someone from a sales, contact centre, or high-volume customer environment who thrives in a target-driven setting. Industry experience isn’t essential. Key Responsibilities * Lead and coach a team to achieve conversion and revenue targets * Drive outbound activity (calls, follow-ups, pipeline management) * Improve lead conversion and customer engagement * Monitor performance metrics and act on insights * Build a high-energy, results-focused team culture * Ensure consistent, high-quality customer conversations What We’re Looking For * Experience leading or coaching a performance-driven team * Background in sales, telesales, or contact centre environments * Strong focus on targets, performance, and results * Confident communicator with good coaching skills * Data-driven and commercially minded What You’ll Bring * Energy, resilience, and accountability * A hands-on leadership style * A drive to improve performance and processes Success Measures * Conversion rates * Team performance vs targets * Activity levels and pipeline progression