Resolutions Officer

Are you experienced in Complaints Handling and ready for your next challenge? We’re looking for a confident and customer-focused Resolution Officer to join a busy team where you’ll play a key role in resolving issues and improving customer experience. Why apply? Hybrid working (just 1–2 days in the office) 12-week contract Fast-paced, impactful roleWhat you’ll be doing: Managing end-to-end complaints and delivering fair, timely resolutions Communicating clearly with customers and stakeholders Working closely with internal teams to resolve complex issues Tracking performance against KPIs and service standards Identifying trends and suggesting improvements Producing reports and maintaining accurate records Making compensation decisions where appropriateWhat we’re looking for: Experience in complaints handling / customer resolution Strong IT skills and confidence using multiple systems Excellent written and verbal communication Ability to work at pace and manage a busy caseload Housing or maintenance experience (a bonus, not essential)This is a great opportunity for someone who enjoys problem-solving, customer interaction, and making a real difference. Apply now with your CV to be considered