Park Management - Deputy Hotel Manager - PA1

Park Management - Deputy Hotel Manager - PA1

Job Description

We’re looking for a hands‑on, motivated Deputy Hotel Manager to support the Hotel Manager in delivering outstanding operations, service excellence and commercial performance across our hotel.

If you thrive in a fast‑paced hospitality environment, enjoy developing people and have a passion for high standards, this role offers an exciting opportunity to make a real impact.

As a Deputy Hotel Manager, you’ll play a crucial role in ensuring the hotel runs smoothly every day—providing visible leadership, supporting Heads of Department, and deputising for the Hotel Manager during periods of absence.

You’ll help drive high performance across all departments, ensuring teams are well‑trained, well‑resourced and delivering consistently excellent service. With a strong focus on operational excellence, compliance and guest satisfaction, you’ll support the hotel’s success from both a service and commercial perspective.

What you will be doing...

• Support the Hotel Manager across all areas of hotel management to ensure seamless daily operations.
• Confidently deputise for the Hotel Manager, maintaining quality, consistency and leadership when needed.
• Work closely with Heads of Department to ensure departmental efficiency, performance and compliance.
• Support the control of financial performance including sales, profit margins, budgets, wage costs and payroll.
• Help ensure all financial targets are met and expenditure remains within forecast.
• Identify risks and work closely with the People Team to support recruitment, induction and development of departmental leaders and their teams.
• Coach, mentor and motivate Heads of Department to improve capability, engagement and accountability.

About you...

• Significant experience managing large teams across multiple hotel or hospitality departments.
• A leadership style that promotes culture, engagement, development and accountability.
• Strong commercial acumen with experience supporting financial performance.
• Excellent IT skills and confidence using a range of systems.
• Strong organisational ability to manage a varied and demanding workload.
• High emotional intelligence, with the ability to lead through change and resolve conflict constructively.
• Experience supporting or delivering large‑scale operational or commercial projects.
• Flexibility to work evenings, weekends and bank holidays.
• Full UK Driving Licence.

Benefits

• The chance to develop your skills and boost your career across our 65 parks – we’ve got your back when it comes to training!
• You’re never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support – because your wellbeing is our top priority.
• A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.
• A team member discount of 30%, available on everything from fabulous food to delicious drinks and even our fun leisure activities.
• Score awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms, we’ve got deals on lots of brands just for you.

Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate.

We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process, please contact Roisin at ReasonableAdjustments@parkdean-resorts.com.