Customer Experience Assistant (Full Time and Part Time)

Be Part of Our Specialist Servicing Team, join us as an Arrears Officer at BCMGlobal Are you looking for a fresh challenge where you make a real difference every day? We’re looking for a customer focussed, empathetic Arrears Officer to join our Special Servicing Team in our Ipswich office. This is a great opportunity to work with a broad range of clients, including major banks and specialist lenders, while supporting customers through important financial journeys. In this role, you’ll play a key part in managing post-completion servicing activities, ensuring everything is handled with accuracy, care, and professionalism. Experienced in delivering excellent customer service. A true team player who’s proactive, reliable, and ready to support colleagues. Experience in mortgages, lending, or specialist finance. Experience supporting vulnerable customers. 25 days holiday (plus option to purchase more) ~ Employer-matched pension (up to 5%) ~ Private Health Care (role dependent) & Life Assurance (x4 salary) ~ Cycle to Work scheme, sports & social club, summer/Christmas parties ~ Recognition & referral rewards discretionary bonus scheme