1st Line Support - IT

Job Description

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1st Line Support/Helpdesk – Waterlooville (Hybrid)

£28,000

My client is looking for a dependable Service Desk Engineer to join the team. You’ll be the first point of contact for customers, providing structured first-line support across incidents and service requests while ensuring clear communication and reliable service.

Responsibilities:

• Resolve first-line incidents and service requests within defined scope.
• Maintain accurate records in the ticketing system and escalate issues appropriately.
• Deliver professional, calm, and customer-focused support.
• Follow established processes and contribute to team knowledge sharing.

Requirements:

• Experience in a Service Desk or Helpdesk role, preferably within an MSP or IT services.
• Knowledge of Microsoft 365 and ticketing systems.
• Strong communication skills and attention to detail.
• Dependable, process-driven, and customer-focused. xwzovoh

Benefits: Hybrid working, private healthcare, pension, generous holiday, professional growth opportunities.

Apply now or call Lynsey at Key Recruitment for more