Cargo Customer Service Agent

Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area. Daily Duties:- * Managing cargo reservations and space bookings for airline customers * Handling customer enquiries via phone and email in a professional manner * Liaising with airlines, freight forwarders, and internal teams * Processing bookings accurately within cargo reservation systems * Monitoring flight allocations and maximising load factors * Preparing and issuing confirmations, amendments, and cancellations * Ensuring all activities comply with company procedures and airline requirements Required Experience:- * Previous experience in cargo or freight forwarding * Customer services * Strong communication and customer service skills * High level of accuracy and attention to detail * Confident IT skills and experience using cargo systems * Ability to work independently and as part of a team Monday to Friday 9am - 5.30pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry