Account Manager

Account Manager Hybrid working three days in the office Role Overview This is a hybrid account management and business development role. The position requires a commercially minded and relationship focused account manager who can retain and grow existing clients while also supporting new business generation. The role involves owning a client portfolio end to end, identifying growth opportunities, requesting referrals and actively supporting pipeline development. It is suited to someone who enjoys balancing account management with business development in a fast growing technology environment. Key Responsibilities Account Management and Client Success Own and grow client relationships to secure renewals and long term partnerships Build trusted relationships through regular communication strong commercial awareness and high quality delivery Manage client enquiries and resolve issues quickly to maintain high satisfaction Visit clients on site when required to strengthen relationships and understand their needs Communicate account and site changes to internal teams and support implementationBusiness Development and Revenue Growth Identify and deliver upsell opportunities within existing client accounts Recommend additional products or services based on client needs and usage Request referrals introductions and testimonials to support pipeline growth Support outbound activity including contacting prospective clients where required Qualify opportunities through discovery conversations and support handover to sales teams Work with sales and commercial teams on proposals pitches and value propositions Support the development and maintenance of a healthy sales pipeline in the customer relationship management systemIdeal Candidate Profile Experience and Skills Three to five years experience in account management customer success or sales Experience managing client portfolios and supporting retention Comfortable working in a commercial environment with responsibility for upselling and renewals Experience supporting business development activity including outreach referrals and pipeline building Confident communicating with clients and prospects by phone Strong communication skills with the ability to influence clients and internal teams Highly organised with strong attention to detail and ability to manage multiple accounts Experience using customer relationship management systems and maintaining accurate dataPreferred Experience Track record of meeting or exceeding revenue retention or upsell targets Experience in technology parking mobility real estate or hospitality sectors Comfortable starting conversations with new prospects and building relationships