1st/2nd Line Support

Tech Connect Group has partnered with an award-winning MSP operating across the South to recruit an IT Engineer (1st/2nd line support). Operating out of their Salisbury or Southampton offices, this is a fantastic opportunity to work closely with internal stakeholders and third-party vendors. This role requires the successful candidate to hold a full UK driving licence. You must also possess a willingness and ability to record time accurately against tickets. The role would best suit a junior to mid-level engineer who enjoys a varied workload from support through to project delivery. This is a client-facing role, requiring presence by phone, virtual and onsite. Key Responsibilities: Resolve diverse issues across Windows endpoints, Microsoft 365, and core business applications, ensuring high-quality service and timely escalation. Manage users, licensing, and security within the Microsoft 365 stack while overseeing device enrolment and policy deployment via tools like Intune. Support server environments (AD, DNS/DHCP) and maintain connectivity across Wi-Fi, VPNs, and firewalls to ensure maximum uptime. Take full ownership of support tickets and project tasks, providing clear communication to clients and maintaining detailed documentation. Proactively identify recurring technical issues and propose modern solutions to improve the internal knowledge base and overall service delivery. Key Skills and Experience: Commercial experience in an IT Support role, ideally within an MSP or client-facing environment Strong windows 10/11 troubleshooting and deployment knowledge Good working knowledge of Microsoft 365 administration (users, licensing, Exchange Online, and Teams) Foundational knowledge of Active Directory, Group policy, DNS and DHCP Solid understanding of networking basics (TCP/IP, subnetting concepts, Wi-Fi, switching) and structured troubleshooting Excellent customer service, written and verbal communication skills If of interest please apply