Customer Service Advisor

Customer Service Advisor 📍 Location: HU1 🕒 Hours: Monday to Friday, 8:30am - 5:00pm 💷 Pay Rate: £12.82 per hour We're currently looking for a confident and customer‑focused Customer Service Advisor to join our team at our HU1 location. This is a varied, fast‑paced role that combines customer success support with billing and accounts management. The position is broadly split 50/50 between customer support and billing responsibilities, offering variety and the opportunity to develop a wide skill set. 🔹 Customer Success (Pre & Post Installation) Supporting customers from sign-up through to installation Handling inbound enquiries via phone, email, and live chat Checking installation data with our network providers to check installations go ahead as planned Proactively contacting customers to guide them through their journey Resolving service queries, issues, and general account support Identifying opportunities to improve the customer experience Supporting retention and light upselling where appropriate🔹 Billing & Accounts Management Handling all customer billing queries confidently and accurately Taking payments and assisting customers with payment arrangements Chasing overdue balances via phone and written communication Managing aged debt and following internal bad debt procedures Supporting service restrictions or collections processes where required Ensuring customer accounts are kept accurate and up to dateWhat We're Looking For We're looking for someone who is: Confident on the phone - comfortable making and receiving calls daily Commercially aware - able to handle payment conversations professionally and firmly Organised and detail-focused - especially when dealing with billing and accounts Customer-focused - able to deliver a great experience even in challenging situations Resilient - comfortable handling difficult conversations around payments or service issues Proactive - takes ownership and sees things through to resolutionKey Skills & Experience Previous experience in customer service and billing are a must have. Experience handling payments, arrears, or collections (preferred but not essential) Strong communication skills ( especially verbal) Ability to manage multiple tasks and priorities Comfortable working in a fast-paced, growing businessAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website