Field Service Engineer - EPOS

Job Title: Field Service Engineer (EPOS)Location: SuffolkEmployment Type: Full-Time (40 hrs/week, 5 days over 7 including alternate weekends)Salary: £26,500 + Company Vehicle + Benefits Looking to Build a Career in IT Field ServiceA well-established provider of IT services to major UK retail and hospitality brands is expanding and seeking a Field Service Engineer. This role suits someone who is reliable, customer-focused, and enjoys working in a hands-on environment. Direct EPOS experience isn’t essential. Candidates with previous field service or customer-facing experience, a valid driving licence, and a proactive approach to problem-solving are encouraged to apply. About the Organisation: Offers a broad range of technology solutions, including hardware, software, peripherals, and print services Provides tailored solutions aligned to client business needs Backed by an experienced team offering technical expertise and support Committed to sustainable products and environmentally conscious practices The Role: Attend customer sites to install, maintain, or replace retail IT equipment Deliver high standards of customer service while maintaining a professional image Manage stock and parts from a company vehicle Complete tasks using a mobile job management system Support project rollouts and attend training sessions as required What You’ll Need: Previous field-based or customer service experience Strong communication skills Comfortable using IT systems and following structured processes Full UK driving licence What’s on Offer: £26,500 basic salary + overtime opportunities Company vehicle and fuel card Ongoing training and career development Death in Service cover Birthday voucher and one charity day per year