Sales service rep

Sales / Supply Service Representative Hours: 37.5 hours per week (Monday-Friday) Salary: Competitive About the Role We are recruiting for a Sales / Supply Service Representative to join a fast-paced, customer-focused team within a global speciality chemicals and ingredients distribution business. This role acts as a key point of contact for customers and suppliers, ensuring smooth order processing, excellent communication, and strong relationship management across all stages of the supply chain. You will play a vital role in delivering operational excellence and outstanding service, supporting either the sales side or purchasing side of the business (or a combination depending on team needs). Key Responsibilities Sales Side Act as the first point of contact for customer orders via email and phone Enter and manage orders using internal ERP systems Handle customer queries including pricing, availability, and delivery updates Resolve issues such as delays, damages, or complaints professionally Maintain strong relationships with customers and internal teams Keep systems and colleagues updated with accurate information Support wider team activities and ad hoc tasks as required Purchasing Side Raise and manage purchase orders through ERP systems Monitor stock levels and ensure supply meets demand requirements Communicate with suppliers regarding orders, pricing, and delivery issues Work with third-party warehouses and logistics partners to resolve issues Record and track supply chain issues for continuous improvement Maintain strong supplier relationships and ensure smooth operations Support wider team activities and ad hoc tasks as required About You Strong communication skills (written and verbal) Confident working in a fast-paced, customer-facing environment Highly organised with the ability to multitask under pressure Solution-focused with a proactive, can-do attitude Comfortable working with numbers, data, and spreadsheets Strong IT skills (Microsoft Word and Excel essential) Team player who supports colleagues and works collaboratively Previous administration or customer service experience is beneficial GCSE (or equivalent) Maths and English grade C/4 or above Why Join? This is a great opportunity to join a growing international organisation where no two days are the same. You'll gain exposure to global supply chains, develop strong commercial and operational skills, and build a long-term career in a supportive and fast-moving environment. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website