Compliance and Quality Manager

Job Title: Compliance and Quality Manager Job Type: Full-Time, Permanent Location: Shipdham, Norfolk Working Hours: Working hours will be Monday to Friday – 8:00am to 6.00pm, with an unpaid lunch break of half an hour. Salary: £45,000.00 to £55,000.00 per annum, to be discussed on application and dependent on experience and skills. Benefits: Pension Scheme Death in Service Company Vehicle Company Mobile Phone Enhanced annual leave based on service (first increase of one day after 2 years) About the Company: Within the Falcon Group is Falcon Tower Crane Services, the largest tower crane supplier in the UK and one of the largest in the world with just under 450 tower cranes nationwide. Falcon Power Generation with 400 generators nationwide along with Falcon Freight who operate a fleet of 37 HGV vehicles with a selection of units supporting artic and rigid HIAB cranes. We are looking for a full-time experienced Compliance and Quality Manager with industry-specific technical expertise to be based within the Health, Safety and Environmental Department. Comprehensive training and continual support to help you excel in the role will be provided. The Role: Working collaboratively across the Group, you will take ownership of depot and field-based compliance and quality assurance activities. You will ensure that all equipment leaving our depots, as well as equipment and operations located at our customer sites, consistently meets company standards, manufacturer requirements, and industry best practice. This is a hands-on role requiring visibility across multiple locations, where you will drive high standards of compliance, safety, and quality throughout the operation. Key areas of responsibility include depot compliance and pre-dispatch assurance, inspection, audit, and quality control, safety communication and workforce engagement, quality systems and reporting, and continuous improvement, standards development, and training. What We’re Looking For: Essential Experience & Qualifications: Proven experience in a compliance, quality assurance, or audit-focused role, ideally within a depot, engineering, or field-based environment Strong knowledge of compliance, inspection processes, and pre-dispatch checks Experience conducting internal audits, inspections, and quality control activities Working knowledge of quality management systems (e.g. ISO 9001) and continuous improvement practices Solid understanding of health & safety regulations and workforce engagement in operational environments Experience developing and maintaining compliance documentation, reports, and performance records Ability to influence and engage operational teams, driving a culture of quality and compliance Full UK driving licence (due to travel between depots and customer sites) Desirable Experience and Qualifications ISO 9001 Internal or Lead Auditor qualification Membership of a professional body such as the Chartered Quality Institute (CQI) Experience working with manufacturer standards and industry best practice frameworks Knowledge of risk management principles Experience delivering training and coaching to operational or field-based teams Background in sectors such as plant hire, construction or engineering. Key Skills & Personal Attributes: Able to communicate clearly and effectively with the ability to delivery excellent customer service on our projects. Able to work independently and as part of a team with a highly supportive and collaborative approach. Excellent time management skills to ensure the workload is carried out effectively. Excellent attention to detail and the ability to work under pressure. Commitment to safety and following company procedures Positive attitude, good timekeeping, and a desire to learn and develop Strong problem-solving abilities and a hands-on approach to tasks. Strong work ethic and a can-do attitude. If you have the experience and ambition to match, we’d love to hear from you