Customer Care Administrator/Customer experience Manager

Job Title: Customer Care Administrator / Customer Experience Manager Assistant (Freelance – 3 Months) Location: New Malden Contract Type: Freelance / Temporary (3 months) Start Date: Immediate / As soon as available About the Role We are seeking a proactive and highly organised Customer Care Administrator / Customer Experience Manager Assistant to support a busy team during a key period. This short-term freelance role will focus on ensuring a smooth customer journey, particularly around handovers, completions, and move-ins. This is a hands-on role ideal for someone with strong coordination skills and a customer-first mindset, who can hit the ground running. Key Responsibilities * Assist with property handovers and completions, ensuring all documentation and processes are completed accurately * Coordinate and support customer move-ins, providing a seamless and positive experience * Act as a point of contact for customers, responding to queries promptly and professionally * Liaise with internal teams, contractors, and stakeholders to resolve issues efficiently * Maintain accurate records and update internal systems * Support the Customer Experience Manager with day-to-day administrative and operational tasks Essential Requirements * Previous experience in customer care, customer service, or property-related roles * Strong organisational skills and attention to detail * Excellent communication skills (written and verbal) * Ability to manage multiple tasks and prioritise effectively * Confident using Microsoft Office and internal systems * Experience supporting handover/completion processes or move-ins (highly desirable) Personal Attributes * Customer-focused with a positive, can-do attitude * Reliable and able to work independently * Problem-solver with a proactive approach * Professional and approachable What We Offer * Competitive freelance rate (dependent on experience) * Opportunity to gain experience in a fast-paced environment * Supportive and collaborative team