Area Service Delivery Manager

About the Opportunity An exciting opportunity has arisen for an experienced Area Service Delivery Manager to join a growing organisation within the construction and facilities management sector. This role is responsible for overseeing the delivery of maintenance services across multiple sites, leading teams of multi-skilled engineers, and ensuring operational excellence. You will play a key role in improving performance, maintaining compliance, and building strong client relationships. Key Responsibilities Lead, supervise, and mentor engineering teams across a designated area Recruit, train, and develop engineers to enhance performance and capability Drive productivity, efficiency, and service delivery standards Conduct performance reviews and support development planning Oversee and support capital projects within your region Monitor KPIs and SLAs, using data to improve service performance Ensure full compliance with Health & Safety standards and regulations Conduct site audits and regular engineer visits (minimum twice per year) Manage stock control and approve timesheets Act as the primary escalation point for site-related issues Build and maintain strong relationships with stakeholders and partners Identify and implement process improvements and operational efficiencies About You We are looking for a confident and experienced leader with a strong background in service delivery or facilities management. Recognised trade qualification or FM management qualification Minimum of 5 years' experience in service delivery or operations management Proven experience managing teams across multiple locations Strong leadership, organisational, and problem-solving skills Excellent communication and stakeholder management abilities A proactive mindset with a focus on continuous improvement What's on Offer Opportunity to join a growing and evolving organisation A varied and impactful role with regional responsibility Career development opportunities and investment in your growth Flexible working across site, office, and home RG Setsquare is acting as an Employment Agency in relation to this vacancy