Housing Advice Officer

Housing Advice Officer needed! Salary: £20.98ph Location: Mandela House, CB2 Hours: Monday - Friday 9am - 5pm 37hs a week Till July 2026 The purpose of this role is: * To provide specialist and comprehensive housing advice and options to members of the public and delivering the Council's statutory homelessness functions, focussed on preventing and relieving homelessness while managing expectations. * The post holder will assess customers' needs and housing options, agreeing these in the form of a 'personal housing plan'. For customers who are threatened with homelessness this will mean working to prevent homelessness or identify alternative housing options. * The post holder will be responding to immediate homelessness situations and arranging placement in emergency accommodation. Where a homeless application is triggered, the post holder will make key decisions about whether the Council's statutory duties have been discharged and issue formal decision notifications. * Work with colleagues and other professionals to offer enhanced housing options which address the problems that are the root cause of the homelessness with a view to securing and sustaining accommodation. * The post holder will be offering housing advice pertaining to landlord and tenant law; housing rights; defending possession proceedings and assessing housing need with reference to the Lettings Policy and sub-regional Choice Based Lettings system. * The role will bring the post holder into contact with customers with a range of needs. Some are complex, including mental health, substance misuse, offending history, abuse and exploitation and require an objective, empathetic, non-judgemental approach. Experience: * Demonstrable experience of providing high level customer service * Practical experience of providing complex advice to the public * Practical experience of negotiating and exerting influence to achieve desired outcomes * Interpreting and applying complex information including legislation, guidance and caselaw * Experience of working effectively on your own initiative * Experience of contributing and working effectively as part of a team and wider organisation Knowledge: * Legislation and guidance pertaining to homelessness, housing, social housing allocations and associated public sector provisions * Understanding of the challenges faced by those experiencing homelessness Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people