Head of Operations

Head of Operations | Retail | Harrogate | c.£55k Hybrid - 2/3 days on site The Role Reporting directly to senior leadership, the Head of Operations will own the end-to-end supply chain and operational strategy. This includes procurement, inbound logistics, fulfilment oversight via external partners, and delivery performance across multiple markets. The role requires a balance of strategic thinking and day-to-day execution, with a strong emphasis on building resilient partnerships and driving continuous improvement. Key Responsibilities Lead and optimise the full supply chain, from supplier management through to final-mile delivery Develop and maintain strong, performance-driven relationships with third-party logistics providers (3PLs) and freight forwarders across international markets Act as the primary owner of 3PL performance, ensuring service, cost, and scalability requirements are consistently met Own operational KPIs including cost, service levels, lead times, and inventory efficiency Identify and implement process improvements to support scalability and peak trading demands Collaborate cross-functionally with commercial, product, and finance teams to align operational strategy with business goals Manage forecasting, stock planning, and inventory risk to ensure optimal availability and working capital efficiency Oversee contract negotiation and performance management of external partners Lead, mentor, and develop a small, high-performing operations teamAbout You Proven experience in a senior operations or supply chain leadership role, ideally within e-commerce or consumer goods Strong track record managing and influencing 3PL providers and freight forwarding partners Commercially astute, with the ability to balance cost control and customer experience Comfortable operating in a fast-paced, evolving environment with a hands-on approach Excellent stakeholder management and communication skills Data-driven mindset with experience using KPIs and metrics to inform decisions Experience scaling operations within a growing business is highly desirableBH36083