Part time Office Administrator (Accounts & Customer Support)

Part time Office Administrator (Accounts & Customer Support) 28 hours per week (this will include 2 full weekends per month) Near to Castle Donington / East Midlands Airport (free parking on-site) c. £22,000 (Full time equivalent would be £28/29k) Our client is an established family business with some impressive plans for expansion. They have 3 sites throughout the UK and these sites are coordinated and looked after from the Head Office. Due to continuing expansion, we are looking for a friendly, enthusiastic individual to join the small office team. The office is a very busy, customer facing environment so great communication skills and a professional attitude are a must. You will be dealing with the general public via email and telephone and also at the shop counter / enquiry desk. Experience of cash handling and using a cash register would be advantageous. Behind the scenes, customers accounts are maintained via Sage and Excel. Accurate record keeping is vital for the smooth running of day-to-day day- operations. A basic working knowledge of Word and Excel are essential, and experience of Sage would be an advantage. No two days are ever the same in this fast-paced, varied role and the ability to multi-task is essential. This is a busy environment with ever-changing priorities, so the role requires someone who can think on their feet. You will be comfortable building a rapport with colleagues and customers alike, so customer service skills and a friendly approach are essential. The site is open from 9am-5pm, seven days per week so weekend shifts based on a rota will be required. Responsibilities: * Maintaining internal databases and customer records ensuring that they are accurate and up to date * Provide accounts administration, including invoice processing, financial data entry, checking data and record reconciliation using Sage 50 and Excel. Attend to detail is a must to ensure accurate matching. * Handle customer enquiries and resolve issues via email, telephone, and face-to-face interactions * Maintain accurate customer and internal records, including organising and filing documentation * Take and record utility meter readings accurately * Assisting on-site face to face with customers * Provide support and assistance to customers in the on-site shop The ideal candidate will possess: * Energy & enthusiasm * Strong ability to multi-task * Confident working with numbers and financial data * Good standard of written and verbal English * First class administration skills * Excellent attention to detail * Great customer service skills * A friendly, professional attitude * Physical fit and able as position is not solely desk based. This is a great opportunity for a flexible and hard-working individual to add value and showcase their abilities. Please get in touch if you would like to hear more