Dispatch Co-ordinator (12 months maternity cover)

Dispatch Co-ordinator (12-Month Maternity Cover) Location: On-site Salary: Up to £26,500 per year + £75 per day (weekend rota) About the Role We are currently recruiting on behalf of a leading, growing organisation within the professional coffee solutions sector. This is an exciting opportunity for a highly organised and motivated Dispatch Co-ordinator to join a dynamic service team on a 12-month maternity cover contract. In this role, you will support the service function, ensuring the smooth coordination of engineers and delivering an outstanding customer experience. You will play a key role in managing service requests, maintaining SLAs, and acting as a central point of communication between customers, engineers, and internal teams. Key Responsibilities Coordinate the day-to-day operations of the service department, including logging and managing calls via SAP and Mobile X Manage and prioritise customer requests in line with agreed SLAs (primarily 24-hour response times) Communicate effectively with customers and internal stakeholders, ensuring high service standards Schedule engineers and manage workloads efficiently Support the delivery of preventative maintenance plans Provide quotations and coordinate ad hoc or out-of-contract work Handle customer queries and complaints, escalating where necessary Track and manage parts requests to ensure timely ordering Provide customers with updates on job progress and engineer availability Maintain accurate system data for sites and equipment Assist in producing customer and internal reports Participate in a weekend call rota, acting as a key point of contact for engineers and major clients About You Previous experience in a service or coordination role is desirable Strong customer service focus with excellent communication skills Comfortable using IT systems such as Microsoft Office and service management tools (e.g. SAP, Mobile X) Highly organised with strong attention to detail Able to work under pressure and manage competing priorities Proactive, flexible, and eager to learn Confident in making decisions and escalating issues where appropriate Willingness to undergo security checks if required What’s on Offer Opportunity to work with a market-leading organisation Supportive and collaborative team environment A stable business with strong growth and development opportunities Company pension scheme On-site parking Contract: 12 months (Maternity Cover) Work Location: On-site If you’re a proactive and detail-oriented individual looking to take the next step in your career within a fast-paced service environment, we’d love to hear from you