Customer Renewals Associate

Early Careers — Sales & Renewals Associate (Entry-Level) ¦ IRIS Software No experience needed. If you’re outgoing, curious, and love talking to people, we’ll teach you the rest. Why join? * Talk to customers, solve problems, and make an impact fast * Clear progression into Sales (AE) or Customer Success/Renewals * Coaching, playbooks, and live practice — learn by doing * Friendly, high-energy team that celebrates wins What you’ll do Shared foundations * Start conversations via phone/email/LinkedIn * Keep tidy notes & next steps in CRM (we’ll train you) * Hit simple weekly goals (conversations, meetings booked, renewals progressed) Choose your path (we’ll guide you): * Sales Development (SDR) * Find & qualify prospects, book meetings for Account Executives * Personalise outreach and follow a proven cadence * Learn discovery questions that uncover real pains * Customer Renewals * Reach out ahead of renewal dates, confirm details & timelines * Prepare simple quotes and track status in the CRM * Escalate questions, spot easy upsell cues, and keep customers happy You’ll thrive if you are… * People-first, positive, and resilient (you bounce back quickly) * Clear communicator who likes structure and checklists * Coachable — you like feedback and use it * Organised — you own your day and your results Training you’ll get * Product & industry basics (plain English, no jargon) * Outreach & renewals playbooks (calls, emails, talk tracks) * Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools Perks * Competitive base + bonus/commission * Progression pathways and regular coaching * Supportive culture, team socials, and recognition for effort & impact