Helpdesk Coordinator

Helpdesk Coordinator 📍 Winsford 🕘 Full time: Monday–Friday, 9:00am–5:00pm Pay rate: £13.85 We are a growing facilities maintenance company seeking a reliable and organised Helpdesk Coordinator to join our team. This is a key role at the heart of our daily operations, ideal for someone who is confident, customer-focused, and thrives in a fast-paced environment. The Role As a Helpdesk Coordinator, you will be responsible for managing incoming requests, coordinating maintenance activities, and ensuring excellent service delivery to our clients. Key Responsibilities * Handling incoming calls and emails from clients, subcontractors, and engineers * Logging and managing maintenance jobs accurately via the helpdesk system * Coordinating with engineers, subcontractors, and suppliers * Raising, issuing, and following up on quotes * Providing regular updates to clients and managing jobs from start to completion * Escalating urgent or overdue issues appropriately * Maintaining clear and accurate records * Preparing basic reports * Monitoring SLAs and KPIs, ensuring deadlines are met * Triaging incoming requests and assigning correct priority levels * Supporting invoicing processes * Updating client portals and systems in line with contractual requirements About You * Previous experience in a helpdesk, facilities, maintenance, or customer service role * Confident telephone manner with professional written communication skills * Strong organisational skills and attention to detail * Ability to prioritise workload and manage multiple tasks effectively * Comfortable using IT systems (Outlook, Excel, job management systems, etc.) * Calm under pressure with a professional approach to challenging situations What We Offer * A stable, long-term position within a growing company * Supportive and collaborative team environment * Ongoing training and development opportunities