Customer Service Administrator

Great opportunity to join a team of long serving employees where this is strong culture of collaboration and team work. Our client is a forward thinking medical supply company supplying that continues to grow . The company is focused on sustainability and supports several international conservation projects. They are looking for a customer service administrator to work in a small team to process all orders received and work alongside the operations manager to support broader customer service activity. Candidates must have a driving licence with own transport due to location Customer Service Administrator Benefits and Package: * Monday to Friday (09:00 – 17:00) * Free Parking * Contributory pension scheme * Office based Customer Services Administrator Responsibilities: * Process all orders received via the e-commerce system and direct emails. * Deal with customer enquiries by telephone and email e.g. order queries such as late orders, stock availability, pricing, customer complaints and special order requests * Ensure customer PO’s are recorded on orders, create of despatch notes. * Support field based sales execs with occasional queries. The ideal Customer Service Administrator will: * Have an excellent telephone manner and be very customer focused. * Initiative and a proactive approach to team work. * Good computer skills and the capacity to learn new systems and processes. Basic MS Word and Excel. * Good written communication skills essentials in order to send emails to customers. * Some customer service experience or office experience desirable. GCSE pass grade or equivalent in English & Maths. * Must have your own transport because the offices are located in a rural location. Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion