Operations Coordinator - Freight Forwarding

Freight Forwarding Operations Co-ordinator
Southampton
Full-Time | Permanent

Are you an organised Co-ordinator with strong account management, customer support, administrative skills and a proactive approach to problem-solving?
Do you have experience within import/export, freight forwarding coordination mainly via Sea, but Road or Air would be great too?
Do you enjoy managing multiple priorities while delivering excellent customer service?
If so, this is a fantastic opportunity to join a growing logistics and operations business who have a great culture and working environment!
Acting as a point of contact for customers, suppliers and internal/external teams, you will support the day-to-day management of import and export activities, ensuring processes run efficiently and customers receive a high standard of service.

Key Responsibilities

Manage daily operational workloads to ensure maximum efficiency
Using in house and port/freight systems to process import and export shipments accurately and within agreed timescales
Process customer invoicing and ensure supplier costs are recorded accurately
Escalate operational issues that may impact service delivery or deadlines
Maintain compliance with company procedures and operational standards
Build strong relationships with customers and provide ongoing support
Liaise with suppliers and internal teams to maintain service quality
Skills & Knowledge Required

Previous experience in freight forwarding ideally in a Sea freight, logistics, or previous coordination role 
Strong organisational and workload management skills
Excellent communication and relationship-building abilities
Ability to identify and resolve issues proactively
Strong attention to detail and accuracy
Positive, professional, and team-focused attitude
Confidence working across multiple stakeholders and departments
Commitment to delivering excellent customer service
Hours

Monday to Friday 9am – 5.30pm – 1hr lunch break
Salary

£30,000 - £35,000 + Quarterly incentive scheme (After 6 months)
Benefits & Rewards

A comprehensive package of benefits including…

25 days holiday +BH + a day off for your birthday
Regular paid company events
Cycle to work scheme
Health and wellbeing support
Colleague Portal for benefits at retailers
Plus, many more