Senior Administrator

Job Title: Senior Administrator Location: Chichester, West Sussex Job Type: Full-Time Department: Sales / Client Services Salary: Circa £25k to £30k d.o.e. Reports To: Managing Director / Finance Director Job Summary for the Senior Administrator: We are looking for a dynamic and customer-focused Senior Administrator to join our team in the print/manufacturing industry. This role is responsible for receiving and processing customer orders through to production and despatch. Key Responsibilities for the Senior Administrator: * Act as the primary liaison between clients and internal teams, ensuring clear communication and timely delivery of all products. * Understand client specifications, artwork requirements, and compliance standards related to product production. * Collaborate with production, design, and logistics teams to ensure accurate and on-time order fulfilment. * Provide clients with updates on order status, lead times, and any changes in production schedules. * Resolve client issues efficiently, ensuring a high level of service and satisfaction. In addition, the position could develop and include more sales focused responsibilities such as the following: * Monitor market trends and competitor activity to identify new business opportunities. * Customer new quotes and sales follow ups including existing extensive client base. * Maintain accurate records of client interactions, orders, and account status using CRM systems. Qualifications: * Proven experience in administration processes, preferably within the printing, packaging, or manufacturing sectors. * Excellent communication, negotiation, and interpersonal skills. * Ability to manage multiple projects and deadlines in a fast-paced environment. * Proficiency in CRM software and Microsoft Office Suite. Benefits: * Competitive salary of £25K - £30k (d.o.e.) * Performance-based bonuses. * Pension scheme and paid holidays. * Supportive and collaborative team environment