Service Coordinator

Service Coordinator 7032 Location: Cam and Dursley, Gloucestershire Hours: Full Time | Permanent | Monday - Friday, 9:00am - 5:00pm Salary: £28,000 - £30,000 per annum Our client is looking for an organised and personable Service Coordinator to join their team. This is a varied role combining customer service, administration and scheduling, coordinating engineers, servicing, repairs, deliveries and training whilst providing a high standard of support to customers. Key Responsibilities of a Service Coordinator: * Manage customer enquiries, quotations, orders and general service administration * Schedule engineers for servicing, repairs and installations, coordinating availability and customer requirements * Arrange machine deliveries, installations, repairs and workshop returns * Manage service and repair enquiries, gathering relevant information and preparing estimates where required * Process warranty claims and liaise with customers, manufacturers and internal teams * Monitor completed engineer work, update service records and follow up any outstanding actions * Contact customers regarding annual servicing and upcoming warranty deadlines * Coordinate customer training bookings, managing diaries, confirmations, registrations and course documentation * Maintain accurate customer, service, training and engineer stock records across internal systems * Deal with delivery issues and coordinate returns, repairs or replacements where required * Provide general administrative support and assist with additional projects when required Key Skills of a Service Coordinator: * Previous experience within administration, customer service, scheduling or coordination * Strong customer service and communication skills * Excellent organisation with the ability to manage changing priorities and deadlines * Good attention to detail and accurate administration skills * Confident liaising with customers, engineers and internal teams * Strong IT skills including Microsoft Office and confidence learning new systems * Proactive, reliable and able to work effectively as part of a team To be considered for this Service Coordinator role, please contact Katie Tyrrell at First Base Employment