Parts Advisor

Job Title: Parts & Retail Advisor Hourly Rate: £13.50 – £15.50 Location: Boston Hours: 39 hours per week Role Overview We are looking for a proactive and customer-focused Parts & Retail Advisor to join a busy agricultural machinery business. Reporting to the Parts & Retail Manager, you will play a key role in supporting day-to-day enquiries for agricultural and specialist vegetable machinery parts from both customers and internal technicians. Key Responsibilities Respond to customer and technician enquiries regarding machinery parts Accurately process sales orders and organise dispatch Provide clear and reliable product advice and information Deliver excellent customer service across face-to-face, telephone, and email channels Handle cash and card payments with a high level of accuracy Maintain an organised and professional retail/showroom environmentSkills & Experience Required Excellent communication skills with a professional and approachable manner Strong knowledge of agricultural and specialist vegetable machinery Confident dealing with the general public and building long-term customer relationships Good understanding of agricultural machinery parts and products Previous experience in a retail or showroom environment (desirable) Ability to work effectively in a fast-paced environment and remain calm under pressure Confident communicator across face-to-face, email, and telephone channels Competent IT skills, including email and basic internet use High attention to detail and accuracyBenefits 32 days’ holiday (including bank holidays) Company sick pay scheme & Death-in-service cover Workplace pension & Staff discount scheme